Category Archives for "Operations"

Restaurant Service Standard Checklist: How to Impress Your Guests?

By Massimo Montone | Operations , Restaurant Consultant

Restaurants can improve their reputation significantly by offering quality customer service. This entails many different tasks, so restaurant managers and staff should be up to speed with the right customer service practices.Customer service is one of the most important components that must be maintained in restaurant management. People may come to your establishment for the […]

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6 Ways to Get Restaurant Customer Feedback

By Judy Tse | Operations , Restaurant Consultant

Your customers are the backbone of your business. Getting good customer feedback is every restaurant’s goal, because it determines not only how other people view your business—it helps you figure out what your restaurant’s strongest points are.When you get negative feedback, it’s a way for you to understand where you can improve your business’s performance […]

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Innovation in Dining During COVID-19

By Massimo Montone | Operations , Restaurant Consultant

The pandemic has brought with itself a number of challenges. For restaurants, in particular, the challenges have been manifold. One of them however is the question of how to revamp restaurant dining innovation during COVID-19. It has taken the restaurant industry by storm and shifted entire business models to outdoor dining and take-away directions. With […]

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How to Reduce Restaurant Management Attrition

By Massimo Montone | Leadership & Management , Operations , Restaurant Consultant

Are you stuck in an on-going cycle of hiring restaurant staff and watching them walk out the door a few weeks later? Well, this is not uncommon. Many restaurant owners face this challenge when they have just started out. Even if you’ve been in the restaurant business for a long time, this situation may arise […]

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How to Make Your Restaurant Kid Friendly

By Massimo Montone | Operations , Restaurant Consultant

There are only a handful of restaurants that provide facilities catered to toddlers and children. Finding the perfect kid-friendly dining experience is quite frustrating, especially when you have a little one curious about the outside world. However, some restaurants have got it right. They know exactly how to entertain kids and make them and their […]

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7 Practices to Make Your Restaurant Kitchen Safer

By Massimo Montone | food , Human Resources , Operations , Restaurant Consultant

It’s always been essential to maintain strict cleanliness practices at your restaurant—especially in the kitchen. But having a safe and hygienic restaurant kitchen is now more important than ever. Recent times have made even the slightest mistake non-negotiable.An important part of restaurant management is maintaining exceptional customer feedback. With customers worried about the risks of […]

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5 Tips for Effective Restaurant Staff Management

By Massimo Montone | Operations , Restaurant Consultant

Your restaurant staff is your most valuable asset, they’re your prized possession if you want to call it that. It’s the driving force behind making your restaurant business thrive. Without your restaurant staff, you’d probably struggle with getting half the things done. Imagine taking down orders, preparing the meal, and serving customers all by yourself […]

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3 Restaurant Service Mistakes to Avoid

By Massimo Montone | Operations , Restaurant Consultant

When running a restaurant, the way you carry out your services plays a significant role in how your customers feel about your business. While the quality of your food is sure to influence customer perception, even cuisine of exceptional quality can’t withstand the adverse impacts of poor service practices.Restaurant service is a skill that can […]

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5 Restaurant Menu Writing Tips That Work

By Massimo Montone | food , Operations , Restaurant Consultant

A restaurant menu defines the concept and theme of your eatery. It compliments your restaurant’s ambiance and personality. For many, it is specific to cuisine or catered to satisfy multiple taste buds. Designing an eye-catching and engaging menu can be tough, especially if you have just set up your own restaurant across the street. If […]

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Your Checklist for Fast-Food Restaurant Equipment

By Massimo Montone | Operations , Restaurant Consultant , Start up

Every fast-food restaurant requires specialized equipment to ensure that all processes are carried out effectively. It also ensures that the restaurant is capable of making certain foods that are characteristic of fast-food businesses. As a restaurant owner, securing the right equipment can improve restaurant management by boosting efficiency and the layout of your business and […]

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