Restaurant Keys Blog | Restaurant Consultants

Top 4 Platforms for Online Restaurant Marketing

By Judy Tse | Branding & Marketing , Restaurant Consultant

A large portion of the success that many restaurants enjoy can be attributed to their promotional activities. Marketing is essential for any business in the modern era, especially when there are hundreds if not thousands of other businesses vying for the attention of the same customers.To get ahead of the competition, restaurant owners and managers […]

Restaurant Service Standard Checklist: How to Impress Your Guests?

By Massimo Montone | Operations , Restaurant Consultant

Customers are more likely to recommend restaurants with good customer service

Restaurants can improve their reputation significantly by offering quality customer service. This entails many different tasks, so restaurant managers and staff should be up to speed with the right customer service practices.Customer service is one of the most important components that must be maintained in restaurant management. People may come to your establishment for the […]

Restaurant Marketing: 6 Trends You Need to Adopt ASAP

By Judy Tse | Branding & Marketing , Restaurant Consultant

Once you’ve entered the restaurant business—you’ll realize that marketing is as important as the items on your menu. You can have the most exquisite cuisine and the best décor possible, but unless people are willing to try out your food, there’s no way that you’ll make any profits.That’s why it’s essential that you’re up to […]

Restaurant Marketing Ideas: How to Make Restaurant Marketing Work on a Small Budget?

By Judy Tse | Branding & Marketing , Restaurant Consultant

People drinking liquor and talking in a restaurant

Caption: Low-budget restaurant marketing for small businesses can get you incredible resultsGone are the days when restaurants could rely on traditional marketing methods, such as printed pamphlets, brochures, and word of mouth to attract customers. Today, the competition is fierce in the restaurant and foodservice industry, which is why if you are running a restaurant, […]

Restaurant Human Resource Managers: Roles & Duties

By Massimo Montone | Human Resources , Restaurant Consultant

What makes a dining experience stand out? Is it the ambience? The food? The location? While all of these are important, service quality can trump bad food if it is high enough. That is what will determine whether disgruntled or happy diners will return to your restaurant or go to your competitors instead.If this is […]

Effective Offline Restaurant Marketing Strategies that Attract More Customers

By Judy Tse | Branding & Marketing , Restaurant Consultant

Marketing your business is a crucial step in getting your message across to your target audience. It’s one of the most important steps for getting your business on its feet and generating revenue. While there are several online marketing strategies that you can employ, it’s a smart idea to have offline strategies as well.Online strategies […]

6 Ways to Get Restaurant Customer Feedback

By Judy Tse | Operations , Restaurant Consultant

An image of a woman sitting outside a café

Your customers are the backbone of your business. Getting good customer feedback is every restaurant’s goal, because it determines not only how other people view your business—it helps you figure out what your restaurant’s strongest points are.When you get negative feedback, it’s a way for you to understand where you can improve your business’s performance […]

Innovation in Dining During COVID-19

By Massimo Montone | Operations , Restaurant Consultant

The pandemic has brought with itself a number of challenges. For restaurants, in particular, the challenges have been manifold. One of them however is the question of how to revamp restaurant dining innovation during COVID-19. It has taken the restaurant industry by storm and shifted entire business models to outdoor dining and take-away directions. With […]

Roles and Responsibilities of Food Service Managers

By Massimo Montone | Leadership & Management , Restaurant Consultant

Your restaurant’s food quality and presentation rest in the hands of your food service manager. What they bring to the customers’ table is what helps create demand for your food and reaps you profits. They’re essentially the face of your restaurant; without them, you’d probably be selling fish and chips at a food cart across […]

How to Reduce Restaurant Management Attrition

By Massimo Montone | Leadership & Management , Operations , Restaurant Consultant

Reducing restaurant management attrition

Are you stuck in an on-going cycle of hiring restaurant staff and watching them walk out the door a few weeks later? Well, this is not uncommon. Many restaurant owners face this challenge when they have just started out. Even if you’ve been in the restaurant business for a long time, this situation may arise […]

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