Massimo Montone

About the Author

Massimo’s career has grown up through the restaurant world, starting as a waiter through to high-end restaurant openings within an operational management capacity. This depth of experience has allowed him to understand the business from both a guest’s needs to what a team needs, giving him the benefit of an all-rounded view and approach to problem solving.

Restaurant Service Standard Checklist: How to Impress Your Guests?

By Massimo Montone | Operations , Restaurant Consultant

Customers are more likely to recommend restaurants with good customer service

Restaurants can improve their reputation significantly by offering quality customer service. This entails many different tasks, so restaurant managers and staff should be up to speed with the right customer service practices.Customer service is one of the most important components that must be maintained in restaurant management. People may come to your establishment for the […]

Restaurant Human Resource Managers: Roles & Duties

By Massimo Montone | Human Resources , Restaurant Consultant

What makes a dining experience stand out? Is it the ambience? The food? The location? While all of these are important, service quality can trump bad food if it is high enough. That is what will determine whether disgruntled or happy diners will return to your restaurant or go to your competitors instead.If this is […]

Innovation in Dining During COVID-19

By Massimo Montone | Operations , Restaurant Consultant

The pandemic has brought with itself a number of challenges. For restaurants, in particular, the challenges have been manifold. One of them however is the question of how to revamp restaurant dining innovation during COVID-19. It has taken the restaurant industry by storm and shifted entire business models to outdoor dining and take-away directions. With […]

Roles and Responsibilities of Food Service Managers

By Massimo Montone | Leadership & Management , Restaurant Consultant

Your restaurant’s food quality and presentation rest in the hands of your food service manager. What they bring to the customers’ table is what helps create demand for your food and reaps you profits. They’re essentially the face of your restaurant; without them, you’d probably be selling fish and chips at a food cart across […]

How to Reduce Restaurant Management Attrition

By Massimo Montone | Leadership & Management , Operations , Restaurant Consultant

Reducing restaurant management attrition

Are you stuck in an on-going cycle of hiring restaurant staff and watching them walk out the door a few weeks later? Well, this is not uncommon. Many restaurant owners face this challenge when they have just started out. Even if you’ve been in the restaurant business for a long time, this situation may arise […]

How to Make Your Restaurant Kid Friendly

By Massimo Montone | Operations , Restaurant Consultant

There are only a handful of restaurants that provide facilities catered to toddlers and children. Finding the perfect kid-friendly dining experience is quite frustrating, especially when you have a little one curious about the outside world. However, some restaurants have got it right. They know exactly how to entertain kids and make them and their […]

How to Open a Restaurant When You Are Broke?

By Massimo Montone | Accounts & Financial Support , Restaurant Consultant , Start up

Restaurant owners can apply for grants from the UK government.

Managing any business with limited funding can be a challenge. However, it can be an especially daunting task in the restaurant industry where profit margins are already slim and the flow of customers tends to be seasonal.Despite these difficulties, many business owners do manage to successfully start restaurants with the limited funds at their disposal. […]

7 Practices to Make Your Restaurant Kitchen Safer

By Massimo Montone | food , Human Resources , Operations , Restaurant Consultant

It’s always been essential to maintain strict cleanliness practices at your restaurant—especially in the kitchen. But having a safe and hygienic restaurant kitchen is now more important than ever. Recent times have made even the slightest mistake non-negotiable.An important part of restaurant management is maintaining exceptional customer feedback. With customers worried about the risks of […]

5 Tips for Effective Restaurant Staff Management

By Massimo Montone | Operations , Restaurant Consultant

Your restaurant staff is your most valuable asset, they’re your prized possession if you want to call it that. It’s the driving force behind making your restaurant business thrive. Without your restaurant staff, you’d probably struggle with getting half the things done. Imagine taking down orders, preparing the meal, and serving customers all by yourself […]

3 Restaurant Service Mistakes to Avoid

By Massimo Montone | Operations , Restaurant Consultant

When running a restaurant, the way you carry out your services plays a significant role in how your customers feel about your business. While the quality of your food is sure to influence customer perception, even cuisine of exceptional quality can’t withstand the adverse impacts of poor service practices.Restaurant service is a skill that can […]

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All Posts by Massimo Montone

New eBook Reveals How To Successfully Open A Restaurant… Free E-Book!

About the Author

Restaurant Service Standard Checklist: How to Impress Your Guests?

Restaurant Human Resource Managers: Roles & Duties

Innovation in Dining During COVID-19

Roles and Responsibilities of Food Service Managers

How to Reduce Restaurant Management Attrition

How to Make Your Restaurant Kid Friendly

How to Open a Restaurant When You Are Broke?

7 Practices to Make Your Restaurant Kitchen Safer

5 Tips for Effective Restaurant Staff Management

3 Restaurant Service Mistakes to Avoid