In overall management of a restaurant, the restaurant manager plays an important role. The restaurant managers undertake the responsibilities of the whole restaurant business. They coordinate with all departments for the smooth running of business. They handle a large number of information at the same time during their duty hours.
They have to be watchful about smallest details like the cleanliness of the spoons and buying rate of local milk to bigger issues like introducing a new dish in the menu. Perhaps the most difficult job for restaurant managers is to manage human resource. Restaurants are known be a very high turnover business in terms of human resource, therefore restaurant managers everywhere struggles on a daily basis to maintain a group of experienced and competent people in the staff. Because if a worker fails to appear any day, the manager will have to do his duty himself ñ be it cooking or waiting tables.
Restaurant managers must also be very patient, as the customers might sometimes be very unreasonable. They should be able to listen and take criticism gracefully. The restaurant managers should also be very brave when the situation arises to be able to accept mistakes ñ overall to do everything to make the customers happy at the end. A happy customer is a almost guaranteed return business.